As a Notary Public, I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided to you then you should inform me immediately so that I can do our best to resolve the problem for you.

Notary Regulator

My notarial practice is regulated by The Faculty Office of the Archbishop of Canterbury, details of which are set out below:

The Faculty Office
1 The Sanctuary
Westminster
London
SW1 3JT

Tel: 020 7222 5381
Email: faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

Submitting a Complaint

If you are dissatisfied with the service you’ve received, please contact me as soon as you can via:

Email: kenneth.curtis@curtisparkinson.com
Tel: 0115 964 7763

If, however, I’m unable to resolve the matter to your satisfaction, you can complain to The Notaries Society of which I am a member, who have a complaints procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

When you submit a complaint, please write with full details of your complaint to (do not enclose any original documents):

The Secretary of The Notaries Society
PO Box 7655
Milton Keynes
MK11 9NR

Tel: 01908 803 527
Email: secretary@thenotariessociety.org.uk

If you have difficulty making a complaint in writing, please contact The Notaries Society (01604 758 908) or The Faculty Office (020 7222 5381 (ext 168) for assistance.

Submitting a Complaint to the Legal Ombudsman

If, after your complaint has been considered under the Notaries Society Approved Complaints Procedure, you’re still unhappy with the result, you may (at the end of that procedure or after a period of eight weeks from the date you first notified me you were dissatisfied) make your complaint to the Legal Ombudsman. Established under the Legal Services Act 2007, this is an independent complaints body that deals with legal services complaints.

You have six months from the conclusion of the complaint process in which to complain to the Legal Ombudsman. You can do so by post, email or telephone as detailed below:

Legal Ombudsman
P O Box 6167
Slough
SL1 0EH

Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk

Please Note: The Legal Ombudsman does not have the power to deal with some types of client. For further information please click here.